Refund Policy
Please note that cancellations or refunds of class registrations are not permitted after purchase due to the immediate electronic delivery of PRE-COURSE INFORMATION and study materials, which hold a value exceeding the registration fee. As these materials cannot be “recalled,” all registrations are non-refundable. However, we do allow flexibility with rescheduling:
Class Rescheduling
Yes, changes to class dates or locations are permitted if the request is made at least 24 hours before the scheduled class. To reschedule, simply email your instructor or info@serveitupsafe.com to arrange a new training or exam date.
No-Show Policy
If a registrant arrives after the 9 a.m. training start time or 1 p.m. exam start, their registration is forfeited. They may attend another class or exam if they
(1) receive written permission from their instructor via email and
(2) pay a $25 no-show fee on their new date.
Pass or Re-Test Guarantee
With the “Pass or Re-Test Guarantee,” you are eligible for one re-test should you fail the exam. Any additional re-tests will be at your own expense.
Class Schedule Variability
Serve It Up Safe training classes may occasionally start or end at different times due to unforeseen circumstances (e.g., weather, public health issues, venue requirements, power outages, or instructor discretion). While these instances are rare, refunds or compensation are not provided if attendance is impacted by changes in class start times.
Class Rescheduling
Yes, changes to class dates or locations are permitted if the request is made at least 24 hours before the scheduled class. To reschedule, simply email your instructor or info@serveitupsafe.com to arrange a new training or exam date.
No-Show Policy
If a registrant arrives after the 9 a.m. training start time or 1 p.m. exam start, their registration is forfeited. They may attend another class or exam if they
(1) receive written permission from their instructor via email and
(2) pay a $25 no-show fee on their new date.
Pass or Re-Test Guarantee
With the “Pass or Re-Test Guarantee,” you are eligible for one re-test should you fail the exam. Any additional re-tests will be at your own expense.
Class Schedule Variability
Serve It Up Safe training classes may occasionally start or end at different times due to unforeseen circumstances (e.g., weather, public health issues, venue requirements, power outages, or instructor discretion). While these instances are rare, refunds or compensation are not provided if attendance is impacted by changes in class start times.